1. Our Commitment

At MyRead Agent, we are committed to providing you with a valuable reading companion experience. We stand behind the quality of our service and want you to be fully satisfied with your subscription.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid plans (Reader and Scholar). If you are not satisfied with MyRead Agent for any reason, you can request a full refund within 14 days of your initial purchase.

3. How to Request a Refund

To request a refund, simply email us at Athenagodpm@gmail.com with the following information:

• The email address associated with your account
• The plan you subscribed to (Reader or Scholar)
• A brief reason for your request (optional, but helps us improve)

We typically process refund requests within 3-5 business days. The refund will be issued to your original payment method via Stripe.

4. Refund Eligibility

4.1 Within 14 Days

Full refund, no questions asked. You will not be charged for the billing period.

4.2 After 14 Days

Refunds after 14 days are evaluated on a case-by-case basis. We consider refund requests when:

• The service experiences prolonged technical issues affecting your use
• There was an unauthorized charge or billing error
• Exceptional circumstances apply

4.3 Non-Refundable Situations

Refunds are generally not provided for:

• Partial months of service after cancellation (your access continues until the end of the paid period)
• Dissatisfaction with specific AI book recommendations (taste is subjective)
• Failure to use the service during the subscription period

5. Cancellation Process

You can cancel your subscription at any time from your account settings. Upon cancellation:

• Your access to paid features continues until the end of the current billing period
• Your account will automatically downgrade to the free Explorer plan
• Your reading history and data will be preserved for 90 days in case you wish to resubscribe

6. Billing Disputes

If you notice an error in your billing, please contact us immediately at Athenagodpm@gmail.com. We will investigate and resolve billing disputes promptly.

7. Changes to This Policy

We may update this Refund Policy occasionally. Any significant changes will be communicated via email or through a notice on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.

8. Questions?

If you have any questions about this Refund Policy, please contact us at Athenagodpm@gmail.com. We're happy to help.

一、我们的承诺

在 MyRead Agent，我们致力于为您提供有价值的伴读体验。我们对自己服务的质量充满信心，并希望您对订阅完全满意。

二、14天无条件退款保证

我们为所有付费套餐（读者版和学者版）提供 14天无条件退款保证。如果您因任何原因对 MyRead Agent 不满意，可在首次购买后 14 天内申请全额退款。

三、如何申请退款

要申请退款，请发送邮件至 Athenagodpm@gmail.com，并提供以下信息：

• 与您账户关联的邮箱地址
• 您订阅的套餐（读者版或学者版）
• 申请退款的原因简述（可选，但有助于我们改进）

我们通常在 3-5 个工作日内处理退款请求。退款将通过 Stripe 原路返还至您的原始支付方式。

四、退款资格

4.1 14天内

全额退款，无需任何理由。该计费周期不会产生费用。

4.2 14天后

14天后的退款将根据具体情况进行评估。我们会在以下情况考虑退款请求：

• 服务出现长期技术问题影响您的使用
• 存在未经授权的扣款或计费错误
• 特殊情况适用

4.3 不可退款的情况

以下情况通常不提供退款：

• 取消后当月剩余天数的服务费用（您的访问权限持续到已付费周期结束）
• 对具体 AI 书籍推荐不满意（品味具有主观性）
• 订阅期间未使用服务

五、取消流程

您可以随时从账户设置中取消订阅。取消后：

• 您对付费功能的访问权限将持续到当前计费周期结束
• 您的账户将自动降级为免费的探索者计划
• 您的阅读历史和资料将保留 90 天，以便您重新订阅

六、账单争议

如果您发现账单有误，请立即通过 Athenagodpm@gmail.com 联系我们。我们将及时调查并解决账单争议。

七、政策变更

我们可能偶尔更新本退款政策。任何重大变更将通过电子邮件或网站通知。变更后继续使用本服务即表示您接受更新后的政策。

八、有问题？

如果您对本退款政策有任何疑问，请通过 Athenagodpm@gmail.com 联系我们。我们很乐意提供帮助。